If you are currently not using sync, you will be asked if you want to. Click Continue, and your codes will be removed from your Google account and all your other devices, except the device you are on. A second pop-up will ask if you want to use Authenticator without an account.You’ll see a pop-up menu (which will also let you manage your current Google account and manage all the accounts on your device). If you’re currently syncing and want to stop, tap on your personal icon.If you’re not syncing, the cloud will be gray with a slash through it. If the app is connected to your Google account, you’ll see a cloud with a little green checkmark next to your personal icon in the upper right.As a result, we strongly recommend repeating the sentence in English to ensure prompt resolution and avoid any potential delays. Speak in English: Phemex provides customer support in a variety of languages, but unfortunately, it's not possible to accommodate all of them.Speak clearly: “Today is dd/mm/yyyy, please reset 2FA for my Phemex account I confirm that this is my activity.".You can also use any grid lines or guidelines offered by the camera app to help with alignment. You can see yourself on the screen, so make sure you are well-centered and clearly visible. Frame yourself: Position yourself in the center of the frame.If you have multiple cameras, switch to the front-facing (selfie) camera. Open the camera app: Locate and open your smartphone's camera app.Set up your smartphone: Hold your phone horizontally (in landscape mode) to capture a wider view.Avoid locations with strong backlight to not appear dark in the video. Find a suitable location: Choose a well-lit area with good lighting, either natural light or indoor lighting.Check if your front-facing (selfie) camera is functioning correctly. Prepare your device: Ensure your smartphone is charged and has enough storage space to save the video.Please note that some users might need to answer extra security questions to safely reset their 2FA. Your application will be reviewed by Phemex within the next 24 hours and you will be notified via email.I confirm that this is my activity.” When taking the video, please make sure your face and ID document is visually recognizable. Take a video of yourself holding the ID and speaking out loudly and clearly " Today is dd/mm/yyyy, please reset 2FA for my Phemex account.For security purposes, you are required to upload the front side of your ID document (ID card/ passport/ driver’s license) and the back side of your ID document Follow the instructions to submit a manual application to reset your 2FA.Depending on your answers, the account’s 2FA will be disabled immediately or the process will be subject to a manual review by Phemex. Please follow the instructions carefully and answer the best you can. The next page will ask you for additional information.Retrieve the code and enter it in the current page. A verification code will be sent to your email.You will be forwarded to the Reset Google Authenticator Page.When you can login: If you are able to access your account page, you can go to the Account Overview page instead, select the Security option from the left-side menu, and then click on Reset within the Google Authenticator row.When you cannot log in: If you are certain that you have lost your Secret Key, continue with a normal login process, and when prompted for the Authenticator code, click the Need to reset Google Authenticator? option.If you still have your Secret Key, you can follow the original process to re-bind your Google Authenticator with your Phemex account. The Secret Key is shown when you bind your Google Authenticator for the first time. If you have 2FA enabled on your account and you can no longer log in because you lost access to Google Authenticator, complete the following steps: What can I do if I lose my Google Authenticator?
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